Policies

Cancellations

We require a credit card in order to reserve an appointment.

In the case that *24 hours notice is not given for a cancellation and we are unable to refill that appointment time, 50% of the cost of the services scheduled will be charged.

*48 hours notice is needed for the cancellation of Yuko/Thermal Relaxer appointments.

Please be aware that if you are more than 15 minutes late for your appointment, we may not be able to provide the service for which you have been scheduled and a cancellation fee will apply.

Returns & Exchanges Salon

If you are not happy with your products, neither are we.

Therefore:

  • Hair products may be exchanged for any other product or for in store product credit.
  • Credit will be based on the amount of product returned.
  • We do not give cash back for returns.

Limitations:

  • All Bumble and bumble and Oribe product returns must be made within 12 months of original purchase.
  • All mechanical item returns (hairdryers, flat irons, etc.) must be made within 3 months of the original purchase.
  • All jewelry, hair brush, facial product, and special order sales are final.

Returns & Exchanges Online

We take great pride in our reputation for quality products. If for any reason you are dissatisfied with a purchase, we will assist you with a prompt exchange or refund within 30 days of purchase. Only products purchased on Festoon On-line may be returned for a refund. Original shipping costs and return shipping costs are not refundable. Please fill out the “Return Section” of the invoice (the invoice is enclosed in your original order) and place it inside the return package. Be sure to retain a copy of the invoice for your records. Please ship your return to our corporate headquarters:

Festoon Salon
Attn: Internet Returns
1409 Martin Luther King Jr. Way
Berkeley, CA 94709

Questions about your order? For information about orders already placed, returns, shipping or billing, please contact our Customer Service Associates at mail@festoonsalon.com.


Redo

If you are dissatisfied with a service you have received, we are happy to provide you with the opportunity to return to the salon for us to redo the service. Redos are scheduled exactly like regular appointments and are provided at no charge. The only qualification that we make in providing redos is that you call to schedule the redo within two weeks of the original service and that the redo be scheduled with the same stylist who provided the service. However, in the case that the original stylist has no time available, or if you feel that the technician is unable to provide the service, an exception may be made and the redo may be scheduled with another technician.

Please note, services received by apprentices are not guaranteed. Our salon stylists will not provide you with a redo for an apprentice service. You must schedule the redo with the apprentice who originally provided you with the service.

Try another in-house stylist

We realize that you may need to switch to a different stylist based on a variety of reasons – schedules, prices, or sometimes just to get a different perspective. Please feel free to ask us for a referral to another in-house stylist. All of our stylists are very supportive of one another. We keep detailed records of your service history and color formulas. All our stylists have equal access to this information. And, don’t forget, we have our own in-house apprenticeship program. Therefore, many of our stylists have received their training from our own senior stylists. In this way, we can ensure that no matter who you see, you will receive the same high quality service to which you have grown accustomed.

Refer a Friend

We believe that a referral is the best compliment that you could give us. When any new client comes in for a first appointment and says you referred them, we will credit your salon account for $10 that you can use on your next retail purchase.

We believe…in loving what we do and sharing what we know…

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